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Employee Assistance Program (EAP) – Providing quality, compassionate support for personal and work-related challenges Life's challenges can be difficult. At times, a personal or professional issue can stop employees from living a healthy, happy life. Having an EAP is a cost-effective investment that not only improves the lives of employees, but also their performance at work. When employees have the resources available to address stressors in their personal life, they are able to focus more of their attention on their duties in the workplace and not as much on what happens when they go home.

Employees in the contemporary workplace struggle with increased demands to do more with less at home and at work. Everyone faces challenges in balancing their work, home and personal life.

The UHS EAP is designed to help employees respond constructively to such demands and challenges. UHS EAP offers a unique three fold approach in helping you Achieve Balance through total Well-Being.

EAP offers many benefits to companies, their employees. The Employee Assistance Program is designed to help your employees and their family members deal effectively with everyday personal problems that impair health and productivity. These problems may include, but are not limited to: marital and family discord, financial hardship, legal difficulties, physical illness, mental and emotional upset, compulsive gambling, and substance abuse or addiction.

By selecting an EAP, you as the employer demonstrate your commitment to your employee, and take a big step toward reducing lost work time, absenteeism, accidents and loss of efficiency in your workforce. The EAP benefits your individual workers by giving them the opportunity for early identification of problems, professional and confidential help and someone to talk with outside the home and workplace.

About the EAP
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The Employee Assistance Program is a multi-faceted service, featuring brief therapy that focuses on solutions, as well as referrals for long-term psychotherapy, education and management support. Employees are made aware of the benefit provided by their employer through a promotional campaign designed to encourage use of the EAP. Employees can access counseling services through one of the following methods:

  • The employee recognizes a need and calls the EAP directly
  • The supervisor or a co-worker recognizes a problem and suggests that the employee contact the program
  • The supervisor has determined that there is a need because of the employee's performance problems, and requires that the employee get assistance within a specific time frame as a condition of continued employment

No matter how the EAP is accessed, the program is equally available to all employees and their family members (those residing in the employee's home). An employee or a family member will be provided with one to eight sessions with a personal counselor, and may contact the EAP for help with subsequent issues should the need arise.

Supervisors often find that an employee's performance issues have a root cause in, or are accentuated by, personal issues. As an employer, you will find that contracting with our EAP will enable you to better support your supervisors as they assist their employees in dealing with personal issues. When there is access to the EAP, no worker - or supervisor - has to 'go it alone.'

UHS EAP counseling services

UHS EAP's counseling services are foremost in your EAP and are unmatched in the market place. Designed to assist your emotional and mental well-being, this resource provides the solutions to many of the problems you and your family may encounter. The service is private, confidential and with masters level certified professionals.

Counseling services call 607-763-6474 or 800-445-3569 24hrs/7 days a week

UHS Stay Healthy/Nurse Direct Service

Our Stay Healthy/EAP program offers community based Nurse Direct services and Wellness Health Programs through our call center located at the Oakdale Mall. You can call or stop in for personal face to face services

Call Stay Healthy/EAP 607-763-5463 8:00 a.mm to 8:00 p.m./7 days a week.

EAP Web-based Work/Life component

UHS realizes that outstanding people are the essential component of an outstanding system. As part of the Total Rewards Program we offer a first-rate Employees Assistance Program (EAP) to support the UHS work force and their families.

This benefit is free of charge and confidential, so call or log in today for assistance.

EAP for UHS Employees

UHS realizes that outstanding people are the essential component of an outstanding system. As part of the Total Rewards Program we offer a first-rate Employees Assistance Program (EAP) to support the UHS work force and their families.

This benefit is free of charge and confidential, so call or log in today for assistance.

Counselor Qualifications & Care Management

All of the EAP Counselor's have completed the advanced degree of MSW, are licensed by N.Y. State and have completed the six year of post graduate clinical supervision to obtain their RLCSW.

The mental health professionals at the EAP also have a special understanding of the problems faced by employees today, and how those problems can affect personal satisfaction and productivity at home and at work.

Each Counselor has specialized training in solution focused, brief therapy, and can develop a treatment or service plan that is tailored to that client's specific needs and issues. This treatment plan serves as a basis for tracking the client's use of the services and monitors progress for best outcomes.

Critical Incident Stress Management (CISM)

What if a catastrophic event were to happen at your place of business - an assault, a serious accident, the sudden death of an employee? No one wants to think about such traumatic events, but they can and do happen, and they can be very hard on everyone in the workplace.

Gambling

Eap Gambling Rules

Our EAP offers critical-incident stress management, a method of intervening in such situations that has proven successful in helping people around the country deal with traumatic events. CISM provides defusing, debriefing and structured support to employees who have been exposed to a traumatic situation, and can greatly help them in coping and coming to terms with the severely stressful event.

Please call the EAP at (607) 763-6474 for dispatch to your organization.

Employee FAQ

What kinds of problems can the EAP help with?
Employees and their family members call with a wide variety of personal, work or family issues. Examples include job burnout, co-worker conflict, substance abuse, depression, marital stress, anxiety, parent-child conflict, life transitions, unresolved grief, single parenting, domestic violence/abuse, situational conflict, relationship issues, dependent care issues, and issues with a legal, financial or medical basis.

What is the EAP's definition of an eligible family member?
Eligibility includes all family members living in the same household, regardless of age, including domestic partners and children away at college.

When I call the EAP, will I be able to talk to a person, or will I just get voice mail?
You will get a live person - a member of the EAP staff - who can answer your questions or guide you in setting up an appointment. Someone is available to take your call any time of the day or night. The EAP's normal business hours are from 8:00am to 5:00pm, Monday through Friday, and it's best to make non-emergency calls during these times. A licensed counselor is available for emergencies, around the clock, but may require a call back.

Who are the counselors who provide in-person counseling services?
The EAP staff are master's-prepared counselors, with a minimum of five years of clinical experience. UHS Hospitals maintains its own network panel, which consists of pre-screened, highly professional clinicians. We administer a rigorous admission process before we invite a clinician to join our panel.

How long does it take to get an appointment?
If you have an urgent need, you be will be offered a same-day appointment or be referred to Emergency Mental Health Services at Binghamton General Hospital. All other appointments will be scheduled within three business days.

Is my involvement with the EAP confidential?
Yes, this service is confidential. All employees and their family members are afforded the maximum confidentiality permitted under state and federal laws. The only exceptions to confidentiality include child/elder abuse, danger to self/others and releases signed by the employee/family member allowing EAP to communicate with the employer or other persons. (Normally, employees/family members sign a release only under special circumstances - for example, if there is a work performance problem and attending counseling is a condition of continued employment).

What if I am referred to a therapist I don't like?
If you are not happy with your assigned counselor, please contact the Clinical Coordinator at (607) 763-6474

What happens if I need more than the number of visits allowed by my company's plan?
The EAP counselors are trained in short-term treatment, up to eight sessions, and often the sessions provided are enough to stabilize and resolve the issue. If more than eight sessions are necessary, you may be advised to access the mental health benefits under you company's behavioral health plan.

How much does this service cost?
The EAP is a benefit provided at no charge to you by your employer.

What other types of services does the EAP provide?
In addition to the counseling service, has many benefits through their Work-Life Resource & Referral Program. You will find some of these services outlined under the Life Enhancement section of this website. They include resources for Childcare, Eldercare, Legal and Financial resources, Pet Care, Parenting tips, and many Daily Living resources.

Employer FAQ

What is an Employee Assistance Program, or EAP?
As the name indicates, an Employee Assistance Program is a comprehensive problem-solving resource that benefits employees, as well as their family members and the organization for which they work. Offering the services of specially trained counselors, the EAP is a tool that management can use to respond in a sensitive, proactive and constructive way. Miami poker run 2017. By signing up with the UHS Business Direct EAP, employers can help make a positive difference in the lives of those employees whose personal or family issues are affecting their work performance.

As an efficient business, how can our company afford to become involved with problem employees?
The UHS Business Direct EAP offers employers access to specialized resources at affordable rates. Research indicates that work performance problems result in decreased productivity and employee morale, as well as termination and litigation. On the other hand, the cost of signing up with the EAP to assist with such matters is more cost-effective in the long run.

Wouldn't is be less expensive to just terminate a problem employee?
No. Termination is a costly approach. The process of recruiting, hiring, training and retaining an employee is more expensive than many employers realize. 'Getting rid' of someone is fraught with potential legal liabilities and additional costs. If handled incorrectly, it may also set a negative tone, which is disruptive to other employees. The EAP provides employers with a positive resource that allows problem employees a chance to improve. This option reduces the employer's legal consequences and turnover rates, while improving employee morale and sense of loyalty toward their employer.

Isn't management incurring higher risk by trying to work with troubled employees?
No. The UHS Business Direct EAP creates an active management strategy that fosters earlier problem identification in order to have a more successful outcome. By identifying the problem through the EAP, instituting a resolution plan and monitoring the situation, the employer is starting to manage a risk that would otherwise remain latent.

Without an EAP, behavioral health problems tend to remain covered up until more serious workplace problems become evident. At that point, there are more extensive associated financial impacts and the prognosis and opportunity for improvements are less. The EAP can help individuals recognize and understand the nature of their personal problems, become motivated to take corrective action and be connected to appropriate treatment resources. Once the EAP work has been accomplished, the individual can more effectively be held accountable to attain and uphold satisfactory work performance.

Will the EAP increase my Health Plan or Workers Compensation costs?
No. The EAP creates an avenue for earlier involvement with the appropriate level and type of treatment. This results in less expensive care and a better prognosis for problem resolution. In our experience, un-managed situations result in inappropriate treatment and over-utilization of expensive inpatient benefits. In fact, employers may be entitled to reductions in Worker's Compensation and other benefit costs as a result of implementing an EAP.

Can't I handle these problems myself?
Possibly, but it's unlikely that an untrained individual would be able to handle such situations as appropriately and effectively as the EAP's team of trained counselors and other professionals. Managers typically do not possess the necessary expertise, nor are they in the best position to be helpful. They may be anxious and unsure of how to approach a problem employee, or may want to allow the person 'one more chance' to improve. Without the proper treatment, a persistent problem is more likely to worsen than become resolved. In this way, despite the best of intentions on the part of employer and employee, the situation may simply be further complicated. The EAP offers employees the specialized clinical skills that are necessary to effectively help them resolve and deal with personal issues. This allows managers to remain focused on what they know best - work performance.

Will the EAP mean more work for my managers and me?
No. The UHS Business Direct EAP will reduce the manager's workload. It will relieve the manager of the need to be a 'counselor' to employees. It will help resolve performance issues more quickly, with significantly fewer complications and less time involvement by management staff. EAP involvement reduces the likelihood of having to contend with legal repercussions since it provides a resource that shifts the responsibility for improvement to the employee.

Isn't the solution to these behavioral health problems a matter of individual willpower?
No. The troubled individual typically is misinformed or lacks information regarding the issues he or she is facing. Denial and the rationalization of problems are common reactions. As a result, the employee diverts his or her personal resources toward 'covering up' the situation, rather than taking corrective action. Individual treatment often involves some education on the nature of the client's problems and exposes him or her to skills that will allow for more functional coping. Through this process, the EAP helps to support, enhance and redirect the individual's willpower, which is positive for everyone involved.

How are referrals made to the EAP?
An individual may be referred to the EAP in one of three ways: 1. Self-referral; he or she may call and make an appointment on his or her own 2. Informal referral; he or she may contact the EAP following a suggestion from a supervisor or co-worker 3. Formal referral; he or she may call based on an agreement between him or her and his or her employer No matter how individuals access our program, the goal of our EAP is to identify and assist employees and family members with behavioral health problems that are either affecting work performance now or are likely to do so. We provide easy access for individuals to voluntarily seek help, and employees and family members are actively encouraged to call the EAP when they have personal concerns. If troubled individuals are not addressing problems, managers are expected to informally refer subordinates. When work performance ultimately becomes an issue, managers can make the EAP a more formal alternative. The EAP educates managers on this referral process, and are always available to consult with them on individual cases.

Is the EAP confidential?
Yes. A person's involvement with the UHS Business Direct EAP is strictly confidential and subject to state and federal laws. Sometimes it may be necessary for an employee to establish a 'reasonable expectation' with the employer to ensure that performance problems will not reoccur or persist. In this situation, communications between the EAP and the employer are conducted solely on a need-to-know basis.

Functions and Services (EAP)
Life Enhancement

In addition to the counseling benefits, your employer recognizes the challenges of balancing work with the circumstances of everyday life and also offers you a web-based Work-Life Resource and Referral Program. When you call the toll-free number at (866) 649-2392, you can be connected to a qualified Work-Life Consultant who will respond to your request for information thoroughly and promptly.

Special Features and Benefits of the Work-Life Resource and Referral Program:

In addition to the live support from the professional Work-Life Consultants, the following features are available for your benefit via the web:

  • LiveCONNECT, a feature that allows you to instant message a Work-Life Consultant.
  • Savings Center, where you can shop name-brands at discounts of up to 25%.
  • Financial and Daily Living Calculators, for a variety of practical applications.
  • LifeLines, a quarterly newsletter with information on topics for your daily life.
  • Personal Development Programs, to assist you in balancing your work, life and career objectives.
Why Buy EAP?

If you're concerned about the high cost of employee counseling, the Business Direct Employee Assistance Program is your high-value, high-quality solution.

According to the National Institute of Mental Health, 20 percent of the workforce has personal problems that impact job performance at any given time. Thirty percent of all absenteeism and 66 percent of all terminations are related to employees' personal problems. Troubled employees are 25 percent less productive than the average worker.

What's more, behavioral health is often the second- or third-highest insurance utilization accessed by employees. Third-party payers always transfer this cost directly to the employer.

Employee assistance programs (EAPs) are a proven, cost-effective solution to the employee-counseling challenge employers face today.

An EAP, especially a full-service, eight-session program like the one offered by Business Direct, can stabilize your behavioral health insurance costs. And because an EAP point-of-service, or gatekeeper, plan ensures that only clinically necessary referrals are made outside the program, employers can see a significant cost savings.

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Research shows that each dollar invested in an EAP saves the employer $5 to $16. EAPs can reduce sick-leave use by 33 percent, work-related accidents by 65 percent, lost time by 40 percent, grievances by 50 percent and time spent on supervisor reprimands by 74 percent.

Eap Gambling Definition

Having an EAP for your organization can help you attract and retain employees, increase productivity, boost morale, curb employee theft, promote workforce cooperation and enhance organizational health. You will give your employees a valuable, cost-effective resource in their efforts to balance their work and personal lives.

Many of these questionnaires, tests, and quizzes are useful in identifying particular issues with which you or a loved one may be dealing. These are not a replacement for a thorough evaluation as offered through your EAP. If you feel you may have a problem, it is in your best interest to seek help before that problem begins to interfere with your life and career. If it has already progressed to the level of life impairment, please call ACCESS now.

Depression

Everyone has times in their life when they feel sad or get the 'blues'. When these feelings last for more than a 2-week period and other physical or medical symptoms are present you may be experiencing depression.

EAP Facts

It is estimated that approximately 20,000 employers nationwide and 80% of Fortune 500 companies offer employee assistance programs (EAPs) that are designed to promote healthy lifestyles for workers.

Gambling

Gambling is a major problem. Take the following 20-question quiz to help you define and understand problem gambling.

Eap gambling services

The Employee Assistance Program is a multi-faceted service, featuring brief therapy that focuses on solutions, as well as referrals for long-term psychotherapy, education and management support. Employees are made aware of the benefit provided by their employer through a promotional campaign designed to encourage use of the EAP. Employees can access counseling services through one of the following methods:

  • The employee recognizes a need and calls the EAP directly
  • The supervisor or a co-worker recognizes a problem and suggests that the employee contact the program
  • The supervisor has determined that there is a need because of the employee's performance problems, and requires that the employee get assistance within a specific time frame as a condition of continued employment

No matter how the EAP is accessed, the program is equally available to all employees and their family members (those residing in the employee's home). An employee or a family member will be provided with one to eight sessions with a personal counselor, and may contact the EAP for help with subsequent issues should the need arise.

Supervisors often find that an employee's performance issues have a root cause in, or are accentuated by, personal issues. As an employer, you will find that contracting with our EAP will enable you to better support your supervisors as they assist their employees in dealing with personal issues. When there is access to the EAP, no worker - or supervisor - has to 'go it alone.'

UHS EAP counseling services

UHS EAP's counseling services are foremost in your EAP and are unmatched in the market place. Designed to assist your emotional and mental well-being, this resource provides the solutions to many of the problems you and your family may encounter. The service is private, confidential and with masters level certified professionals.

Counseling services call 607-763-6474 or 800-445-3569 24hrs/7 days a week

UHS Stay Healthy/Nurse Direct Service

Our Stay Healthy/EAP program offers community based Nurse Direct services and Wellness Health Programs through our call center located at the Oakdale Mall. You can call or stop in for personal face to face services

Call Stay Healthy/EAP 607-763-5463 8:00 a.mm to 8:00 p.m./7 days a week.

EAP Web-based Work/Life component

UHS realizes that outstanding people are the essential component of an outstanding system. As part of the Total Rewards Program we offer a first-rate Employees Assistance Program (EAP) to support the UHS work force and their families.

This benefit is free of charge and confidential, so call or log in today for assistance.

EAP for UHS Employees

UHS realizes that outstanding people are the essential component of an outstanding system. As part of the Total Rewards Program we offer a first-rate Employees Assistance Program (EAP) to support the UHS work force and their families.

This benefit is free of charge and confidential, so call or log in today for assistance.

Counselor Qualifications & Care Management

All of the EAP Counselor's have completed the advanced degree of MSW, are licensed by N.Y. State and have completed the six year of post graduate clinical supervision to obtain their RLCSW.

The mental health professionals at the EAP also have a special understanding of the problems faced by employees today, and how those problems can affect personal satisfaction and productivity at home and at work.

Each Counselor has specialized training in solution focused, brief therapy, and can develop a treatment or service plan that is tailored to that client's specific needs and issues. This treatment plan serves as a basis for tracking the client's use of the services and monitors progress for best outcomes.

Critical Incident Stress Management (CISM)

What if a catastrophic event were to happen at your place of business - an assault, a serious accident, the sudden death of an employee? No one wants to think about such traumatic events, but they can and do happen, and they can be very hard on everyone in the workplace.

Eap Gambling Rules

Our EAP offers critical-incident stress management, a method of intervening in such situations that has proven successful in helping people around the country deal with traumatic events. CISM provides defusing, debriefing and structured support to employees who have been exposed to a traumatic situation, and can greatly help them in coping and coming to terms with the severely stressful event.

Please call the EAP at (607) 763-6474 for dispatch to your organization.

Employee FAQ

What kinds of problems can the EAP help with?
Employees and their family members call with a wide variety of personal, work or family issues. Examples include job burnout, co-worker conflict, substance abuse, depression, marital stress, anxiety, parent-child conflict, life transitions, unresolved grief, single parenting, domestic violence/abuse, situational conflict, relationship issues, dependent care issues, and issues with a legal, financial or medical basis.

What is the EAP's definition of an eligible family member?
Eligibility includes all family members living in the same household, regardless of age, including domestic partners and children away at college.

When I call the EAP, will I be able to talk to a person, or will I just get voice mail?
You will get a live person - a member of the EAP staff - who can answer your questions or guide you in setting up an appointment. Someone is available to take your call any time of the day or night. The EAP's normal business hours are from 8:00am to 5:00pm, Monday through Friday, and it's best to make non-emergency calls during these times. A licensed counselor is available for emergencies, around the clock, but may require a call back.

Who are the counselors who provide in-person counseling services?
The EAP staff are master's-prepared counselors, with a minimum of five years of clinical experience. UHS Hospitals maintains its own network panel, which consists of pre-screened, highly professional clinicians. We administer a rigorous admission process before we invite a clinician to join our panel.

How long does it take to get an appointment?
If you have an urgent need, you be will be offered a same-day appointment or be referred to Emergency Mental Health Services at Binghamton General Hospital. All other appointments will be scheduled within three business days.

Is my involvement with the EAP confidential?
Yes, this service is confidential. All employees and their family members are afforded the maximum confidentiality permitted under state and federal laws. The only exceptions to confidentiality include child/elder abuse, danger to self/others and releases signed by the employee/family member allowing EAP to communicate with the employer or other persons. (Normally, employees/family members sign a release only under special circumstances - for example, if there is a work performance problem and attending counseling is a condition of continued employment).

What if I am referred to a therapist I don't like?
If you are not happy with your assigned counselor, please contact the Clinical Coordinator at (607) 763-6474

What happens if I need more than the number of visits allowed by my company's plan?
The EAP counselors are trained in short-term treatment, up to eight sessions, and often the sessions provided are enough to stabilize and resolve the issue. If more than eight sessions are necessary, you may be advised to access the mental health benefits under you company's behavioral health plan.

How much does this service cost?
The EAP is a benefit provided at no charge to you by your employer.

What other types of services does the EAP provide?
In addition to the counseling service, has many benefits through their Work-Life Resource & Referral Program. You will find some of these services outlined under the Life Enhancement section of this website. They include resources for Childcare, Eldercare, Legal and Financial resources, Pet Care, Parenting tips, and many Daily Living resources.

Employer FAQ

What is an Employee Assistance Program, or EAP?
As the name indicates, an Employee Assistance Program is a comprehensive problem-solving resource that benefits employees, as well as their family members and the organization for which they work. Offering the services of specially trained counselors, the EAP is a tool that management can use to respond in a sensitive, proactive and constructive way. Miami poker run 2017. By signing up with the UHS Business Direct EAP, employers can help make a positive difference in the lives of those employees whose personal or family issues are affecting their work performance.

As an efficient business, how can our company afford to become involved with problem employees?
The UHS Business Direct EAP offers employers access to specialized resources at affordable rates. Research indicates that work performance problems result in decreased productivity and employee morale, as well as termination and litigation. On the other hand, the cost of signing up with the EAP to assist with such matters is more cost-effective in the long run.

Wouldn't is be less expensive to just terminate a problem employee?
No. Termination is a costly approach. The process of recruiting, hiring, training and retaining an employee is more expensive than many employers realize. 'Getting rid' of someone is fraught with potential legal liabilities and additional costs. If handled incorrectly, it may also set a negative tone, which is disruptive to other employees. The EAP provides employers with a positive resource that allows problem employees a chance to improve. This option reduces the employer's legal consequences and turnover rates, while improving employee morale and sense of loyalty toward their employer.

Isn't management incurring higher risk by trying to work with troubled employees?
No. The UHS Business Direct EAP creates an active management strategy that fosters earlier problem identification in order to have a more successful outcome. By identifying the problem through the EAP, instituting a resolution plan and monitoring the situation, the employer is starting to manage a risk that would otherwise remain latent.

Without an EAP, behavioral health problems tend to remain covered up until more serious workplace problems become evident. At that point, there are more extensive associated financial impacts and the prognosis and opportunity for improvements are less. The EAP can help individuals recognize and understand the nature of their personal problems, become motivated to take corrective action and be connected to appropriate treatment resources. Once the EAP work has been accomplished, the individual can more effectively be held accountable to attain and uphold satisfactory work performance.

Will the EAP increase my Health Plan or Workers Compensation costs?
No. The EAP creates an avenue for earlier involvement with the appropriate level and type of treatment. This results in less expensive care and a better prognosis for problem resolution. In our experience, un-managed situations result in inappropriate treatment and over-utilization of expensive inpatient benefits. In fact, employers may be entitled to reductions in Worker's Compensation and other benefit costs as a result of implementing an EAP.

Can't I handle these problems myself?
Possibly, but it's unlikely that an untrained individual would be able to handle such situations as appropriately and effectively as the EAP's team of trained counselors and other professionals. Managers typically do not possess the necessary expertise, nor are they in the best position to be helpful. They may be anxious and unsure of how to approach a problem employee, or may want to allow the person 'one more chance' to improve. Without the proper treatment, a persistent problem is more likely to worsen than become resolved. In this way, despite the best of intentions on the part of employer and employee, the situation may simply be further complicated. The EAP offers employees the specialized clinical skills that are necessary to effectively help them resolve and deal with personal issues. This allows managers to remain focused on what they know best - work performance.

Will the EAP mean more work for my managers and me?
No. The UHS Business Direct EAP will reduce the manager's workload. It will relieve the manager of the need to be a 'counselor' to employees. It will help resolve performance issues more quickly, with significantly fewer complications and less time involvement by management staff. EAP involvement reduces the likelihood of having to contend with legal repercussions since it provides a resource that shifts the responsibility for improvement to the employee.

Isn't the solution to these behavioral health problems a matter of individual willpower?
No. The troubled individual typically is misinformed or lacks information regarding the issues he or she is facing. Denial and the rationalization of problems are common reactions. As a result, the employee diverts his or her personal resources toward 'covering up' the situation, rather than taking corrective action. Individual treatment often involves some education on the nature of the client's problems and exposes him or her to skills that will allow for more functional coping. Through this process, the EAP helps to support, enhance and redirect the individual's willpower, which is positive for everyone involved.

How are referrals made to the EAP?
An individual may be referred to the EAP in one of three ways: 1. Self-referral; he or she may call and make an appointment on his or her own 2. Informal referral; he or she may contact the EAP following a suggestion from a supervisor or co-worker 3. Formal referral; he or she may call based on an agreement between him or her and his or her employer No matter how individuals access our program, the goal of our EAP is to identify and assist employees and family members with behavioral health problems that are either affecting work performance now or are likely to do so. We provide easy access for individuals to voluntarily seek help, and employees and family members are actively encouraged to call the EAP when they have personal concerns. If troubled individuals are not addressing problems, managers are expected to informally refer subordinates. When work performance ultimately becomes an issue, managers can make the EAP a more formal alternative. The EAP educates managers on this referral process, and are always available to consult with them on individual cases.

Is the EAP confidential?
Yes. A person's involvement with the UHS Business Direct EAP is strictly confidential and subject to state and federal laws. Sometimes it may be necessary for an employee to establish a 'reasonable expectation' with the employer to ensure that performance problems will not reoccur or persist. In this situation, communications between the EAP and the employer are conducted solely on a need-to-know basis.

Functions and Services (EAP)
Life Enhancement

In addition to the counseling benefits, your employer recognizes the challenges of balancing work with the circumstances of everyday life and also offers you a web-based Work-Life Resource and Referral Program. When you call the toll-free number at (866) 649-2392, you can be connected to a qualified Work-Life Consultant who will respond to your request for information thoroughly and promptly.

Special Features and Benefits of the Work-Life Resource and Referral Program:

In addition to the live support from the professional Work-Life Consultants, the following features are available for your benefit via the web:

  • LiveCONNECT, a feature that allows you to instant message a Work-Life Consultant.
  • Savings Center, where you can shop name-brands at discounts of up to 25%.
  • Financial and Daily Living Calculators, for a variety of practical applications.
  • LifeLines, a quarterly newsletter with information on topics for your daily life.
  • Personal Development Programs, to assist you in balancing your work, life and career objectives.
Why Buy EAP?

If you're concerned about the high cost of employee counseling, the Business Direct Employee Assistance Program is your high-value, high-quality solution.

According to the National Institute of Mental Health, 20 percent of the workforce has personal problems that impact job performance at any given time. Thirty percent of all absenteeism and 66 percent of all terminations are related to employees' personal problems. Troubled employees are 25 percent less productive than the average worker.

What's more, behavioral health is often the second- or third-highest insurance utilization accessed by employees. Third-party payers always transfer this cost directly to the employer.

Employee assistance programs (EAPs) are a proven, cost-effective solution to the employee-counseling challenge employers face today.

An EAP, especially a full-service, eight-session program like the one offered by Business Direct, can stabilize your behavioral health insurance costs. And because an EAP point-of-service, or gatekeeper, plan ensures that only clinically necessary referrals are made outside the program, employers can see a significant cost savings.

Research shows that each dollar invested in an EAP saves the employer $5 to $16. EAPs can reduce sick-leave use by 33 percent, work-related accidents by 65 percent, lost time by 40 percent, grievances by 50 percent and time spent on supervisor reprimands by 74 percent.

Eap Gambling Definition

Having an EAP for your organization can help you attract and retain employees, increase productivity, boost morale, curb employee theft, promote workforce cooperation and enhance organizational health. You will give your employees a valuable, cost-effective resource in their efforts to balance their work and personal lives.

Many of these questionnaires, tests, and quizzes are useful in identifying particular issues with which you or a loved one may be dealing. These are not a replacement for a thorough evaluation as offered through your EAP. If you feel you may have a problem, it is in your best interest to seek help before that problem begins to interfere with your life and career. If it has already progressed to the level of life impairment, please call ACCESS now.

Depression

Everyone has times in their life when they feel sad or get the 'blues'. When these feelings last for more than a 2-week period and other physical or medical symptoms are present you may be experiencing depression.

EAP Facts

It is estimated that approximately 20,000 employers nationwide and 80% of Fortune 500 companies offer employee assistance programs (EAPs) that are designed to promote healthy lifestyles for workers.

Gambling

Gambling is a major problem. Take the following 20-question quiz to help you define and understand problem gambling.

Everyone involved in the life of someone who is suffering from a substance use disorder is impacted by their loved one's behavior. Untreated, addiction can destroy the nuclear family, finances, physical and psychological wellbeing, as well as erode an individual's and family's self esteem, self sufficiency, and self worth.

The person and family attached to a substance use disorder, are oftentimes shrouded in a veil of guilt and shame, which makes reaching out for help a difficult task. If you or a loved one is suffering with a drug or alcohol problem or addiction, please take this vital step toward recovery—you and your family are worth it. Our hotline calls and referrals are kept strictly confidential. Please do not delay; call us at (800) 248-1688.

You are NOT Alone

  • One in four adults is directly touched by addiction through a close family member or friend while one in four children live in a home where at least one parent has a substance use disorder.
  • Children whose parents abuse drugs and misuse alcohol are three times more likely to be physically, sexually, or emotionally abused and four times more likely to be neglected than their peers.

  • Alcohol continues to be the most abused drug in America with 17.6 million people, or one in every 12 adults, suffering from alcohol abuse or dependence.

  • Pennsylvania is leading the nation in drug overdose deaths, with a 43% increase in deaths occurring between 2016 and 2017

ACCESS offers a wide variety of resources through our EAP programs. Individuals who participate in an ACCESS employee assistance program have a distinct advantage in that the ACCESS staff has a multitude of quality resources to offer support and to assist in resolving personal issues. ACCESS also believes strongly in providing education and networking with other highly respected agencies and organizations that may be a helpful resource to our EAP participants. The following websites provide a wealth of information on various topics such as substance abuse, mental health and health issues in general.

Drug Free Workplace PA
www.gaudenzia.org
www.drugfree.org
www.alcoholscreening.org
Problem Gambling Resource:
www.pacouncil.com





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